Gaming Floor Operations interview prep.

Behavioural questions to expect

1. Walk me through your CV.
2. Walk me through your most impressive shift, property assignment, or floor-operations decision.
3. Tell me about a weakness, a failure, or feedback you've received and worked on.
4. Why gaming-floor operations — and why a casino operator specifically?
5. Why the sector — what's your point of view on this property type and this market?
6. Why the firm?
7. When a player is choosing between the firm and a top competitor in the sector, what's the property-level reason she ends up at the firm?
8. If you had the last-12-month gaming P+L and the slot floor performance report for the firm, walk me through how you'd diagnose property health in the first 90 days.

Technical concepts to master

• Title 31 / Bank Secrecy Act — the AML programme every casino runs

  Currency Transaction Reports (CTRs) · Suspicious Activity Reports (SARs) · Written AML programme and Compliance Officer · Customer identification and player tracking

• MICS, surveillance, and internal controls — the operating spine

  Minimum Internal Control Standards (MICS) · Surveillance (eye-in-the-sky) and the surveillance department · Count room and drop procedures · Table games and slot dispute resolution

• Player reinvestment economics — comp, host coverage, and the lifetime-value math

  Theoretical win (theo) and comp formula · Host coverage and player development · Free-play and match-play discipline · Reinvestment % and the EBITDA bridge

Practical drills

• Your property has 80 blackjack tables and 1,800 slot units. Last month: table drop $24M, table win $3.36M; slot handle $260M, slot win $20.8M. (a) What's your table hold %, slot win % of handle, and is each in the industry-canonical band? (b) A rated $100-avg-bet blackjack player plays 4 hours at ~70 hands/hour at typical house edge — what's the theo, and at a 40% comp ratio, what comp value is justified? (c) If slot win drops 5% next quarter on the same handle assumption, what's the WPU/D impact?
• It's Saturday 11 p.m. A rated player has approached the cage three times in the last 6 hours and bought in for $4,500, $4,800, and $4,200 in cash respectively — total $13,500 in one gaming day, all under the CTR threshold individually. The cage cashier flags it. Walk me through your next 45 minutes.
• It's 2 a.m. A blackjack player at a $100-minimum table has called the floor supervisor over a disputed payout — he claims he was shorted by the dealer on a blackjack hand and is demanding $1,200 in additional payout plus a comp. Surveillance has the footage. Walk me through your next 45 minutes.

Smart-question anchors

• Compliance and surveillance posture — Title 31 cadence, MICS review programme, AML programme audit history
• Slot floor and table mix discipline — refresh cadence, denomination mix evolution, side-bet adoption, table minimum strategy by daypart
• Player reinvestment and host coverage — tier-level comp policy, host coverage ratios, free-play discipline, marketing event ROI
• Surveillance and security integration — independence, escalation protocols, advantage-play detection programme
• Labour and bench — dealer development pipeline, floor supervisor to pit boss promotion velocity, tip pool structure

Sourced from

American Gaming Association (AGA) — State of the Industry and AML / responsible gaming resources · Nevada Gaming Control Board (NGCB) — Regulation 6 internal controls and Regulation 5 operations · FinCEN Title 31 / Bank Secrecy Act guidance for casinos · UNLV Center for Gaming Research and Cornell hospitality publications · Glassdoor, Indeed, and r/casino gaming-operations interview threads